Right of withdrawal

Pursuant to art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without the need to give reasons and without any penalty, within 14 (fourteen) working days from the date of receipt of the products.

To exercise the right of withdrawal referred to in the previous article 5.1, the Customer must send Zeta Graphics a communication to that effect, within the terms indicated, to the following email address

In the event of withdrawal, the Customer must return the products at his own expense to Zeta Graphics within 14 (fourteen) days from the withdrawal itself, by choosing your trusted courier or Poste Italiane, at the following address:


Contrada Grotte del Barone, 8

83037 - Montecalvo Irpino 


The goods must be returned intact, complete with all its parts and in the original packaging (envelopes and packages), kept and possibly used for the time strictly necessary to establish and verify their nature, characteristics and size, according to normal diligence, without are signs of wear or dirt, in compliance with the following conditions:

  1. the right of withdrawal may apply to the product purchased in its entirety; in fact, it is not possible to exercise withdrawal only on part of the purchased product (eg: accessories, complements, etc ...) 
  2. for the withdrawal to be possible, the product must be intact and returned in the original packaging COMPLETE WITH THE GUARANTEE SEAL, complete in all its parts (including packaging and any documentation and accessory equipment: labels, tags, seals, etc ... );
  3. the shipping costs (and any customs fees, if any) for the return of the goods will be the sole responsibility of the Customer. 
  4. the shipment, until the certificate of receipt in the warehouse indicated by Zeta Graphics is under the complete responsibility of the customer;
  5. in case of damage to the goods during transport, Zeta Graphics will notify the Customer, to allow him to promptly file a complaint against the courier of his choice and obtain the relative reimbursement; 
  6. Zeta Graphics will not be liable in any way for damage, theft or loss occurring during or in any case depending on the return shipment.