Refund Policy

Once the return is received, Zeta Graphics will refund the Customer the entire amount already paid, net of the Shipping Costs incurred by the customer in the same way as he made the payment at the time of the order.

Refunds via PayPal and Credit Card are immediate.

Zeta Graphics may suspend the refund until receipt of the returned product or until the Customer demonstrates that he has correctly returned the product.

    In any case, the Customer will lose the right of withdrawal in cases where Zeta Graphics make sure that:

    • the returned product and/or its accessories, and/or its packaging are not intact or if the guarantee seal has been removed;
    • the product is missing its external packaging and/or the original internal packaging;
    • the product is missing integral elements and/or accessories (e.g. closures, laces, buckles, etc.).

    In the event of forfeiture of the right of withdrawal, Zeta Graphics will return the purchased product to the sender, charging the shipping costs and, if already refunded, the price of the product.